Refund Policy

PlayWise sells PDF files that you download and print at home. If a package is not right for you, you can ask for your money back within 14 days. This page explains when you get a refund and how to ask for it.

The short version

• You can ask for your money back within 14 days of your purchase. You do not have to give a reason.
• If a file is missing, broken or not what the product page described, we fix it or you get your money back, also after the 14 days.
• If you paid twice for the same package by mistake, we refund the second payment.
• To ask for a refund, write to [email protected].

Refunds within 14 days of your purchase

If you are not happy with a package, write to [email protected] within 14 days of the day you paid. We refund the full amount, including the tax. You do not have to explain why, although it helps us make better games if you do.

This promise comes on top of the rights that consumer law gives you in the country where you live. Nothing on this page limits those rights.

Refunds after the 14 days

After the 14 days we still refund the full amount in these cases:

• A file of the package is missing, damaged or cannot be opened, and we cannot solve it by sending you a working file.
• The package is clearly different from what the product page described.
• You were charged twice, or you bought the same package twice by mistake.

If you ask for a refund later for another reason, tell us what happened. We look at each request and decide case by case.

How to ask for a refund

Write to [email protected] from the email address you paid with. Please include:

• your order number (it is in the receipt email from LemonSqueezy),
• which package you bought,
• what went wrong, with a screenshot if a file does not open or print correctly.

Often the problem is a download or printing issue that we can solve by email, so you can still play.

How the money gets back to you

LemonSqueezy, our payment partner, is the seller on your receipt and it sends the refund. The money goes back to the payment method you used. How long it takes to appear depends on your bank or card provider.

LemonSqueezy can also decide on refunds under its own buyer terms. Nothing on this page limits those terms or the rights that consumer law gives you.

What happens to the files after a refund

When an order is refunded in full, the licence to use its files ends. Please delete the files and do not print further copies. The downloads page of a refunded order no longer shows the files, and the Get your files again page no longer sends its links.

Before you dispute a payment with your bank

If you do not recognise a charge or something went wrong with your order, please write to [email protected] first. We can usually solve it faster than a bank dispute, and we will refund any charge that was made by mistake.

How to contact us

Write to [email protected] with any question about refunds. The Terms and Conditions describe the purchase itself, and the Privacy Policy explains what we do with your order data.